Skills Summary:
  • Over 6 years experience in shipping experiences in mobile and Windows, focus on user-experience
  • Experience facilitating usability sessions, applying user centered design, contextual inquiry and designing natural language (NL) experiences
  • Working knowledge of HTML, XHTML, CSS, Adobe Illustrator, Adobe Photoshop, Microsoft Office, Microsoft Windows, Mac OS X, Section 508, WAI standards
  • Moderate experience with JavaScript, PHP, AJAX, XML, Python and Django, mySQL, Linux/Unix, SVN, Atlassian Jira, JAWS
  • Strong communication, teamwork, leadership skills from leading and owning multiple parallel features; possess an ambition to learn and to always understand the larger picture
Work Experience:
Jul. 2010 – Apr. 2016
Program Manager 2
Microsoft Corporation, Redmond, Washington
  • Led and delivered life management NL features to Windows and Windows Phone
  • Pitched to management a data-driven roadmap of iterative features to handle experience cliffs
  • Created and presented task completion and NL fallback frameworks to 25+ partners
  • Pitched, demoed to, and built relationship with strategic ISV during hackfest; recruited internal participants for event
  • Collaborated with design team on new multimedia and cross-device NL experiences
  • Incorporated both quantitative and qualitative data to weigh feature trade-offs closely with management, researchers, designers, and partner teams to ensure the right trade-offs were made
  • Delivered a cohesive end-to-end sound and notification experience for Windows Phone 8
  • Tracked scheduling, process, and dependencies for 15+ developers in a 6+ month platform port

Sept. 2009 – Dec. 2009
Program Manager Intern
Microsoft Corporation, Redmond, Washington
  • Advocated and designed the first-party alarms application
  • Drove the design and implementation for the first sample mobile applications for third-parties
  • Regularly conducted triage meetings, moving through 40+ new issues a week during peak self-host
  • Communicated with self-host community about new features, a known expert in resolving and directing self-host issues

Jan. 2009 – Apr. 2009
Program Manager Intern
Microsoft Corporation, Cambridge, Massachusetts
  • Co-developed product pitches for a Chief Software Architect’s review
  • Conducted a competitive analysis in the student space that focused features and product vision
  • Brainstormed, co-developed and presented two new product ideas to investment committee
  • Defined features, specifications and led development for products with tight development feedback
  • Conducted and summarized findings from 16 user research sessions, ad hoc and onsite, to learn about targeted users and to validate new product ideas and hypothesis
  • Regularly led brainstorm sessions with team members to generate new ideas around an observed technologies and user pain points
  • Upheld position as a user advocate from idea conception to development

May. 2008 - Aug. 2008
Software UI Engineering
Elastra Corporation, San Francisco, California
  • Designed two low-fidelity UI prototypes for LAMP stack configuration, commencing design discussions from users' perspectives
  • Took initiative introducing and conducting informal usability studies with co-workers with prototypes to exercise a process of validating design decisions through users
  • Composed a report analyzing results from usability studies and designs for Core Engineering manager and VP of Engineering
  • Collaborated with Product Management to improve Elastra cloud server user experience
  • Localized Django sign-up application and documented related server-side Apache and Pound changes
  • Developed with Core team incremental UI functionality with ExtJS AJAX framework and JavaScript during two-week sprints; Fixed and resolved UI related bugs including browser specific bugs

Sep. 2007 - Dec. 2007
User Experience Analyst
Research In Motion, Waterloo, Ontario
  • Acted as a user advocate within design and planning meetings with lead developers, project managers, directors, and vice presidents
  • Coordinated and conducted usability sessions with internal and external participants for data
  • Employed “think aloud” technique during usability studies to gather user feedback, and performed heuristic reviews of proposed system designs
  • Reported results across teams on schedule to meet aggressive deadlines
  • Verified external results that affected subsequent software iterations
  • Constructed low-fidelity prototypes of design alternatives to software updates, and UI architectures of existing systems for integration
  • Conducted competitive analysis of Smartphones on the market

Jan 2007 - April 2007
Associate Web Applications Developer/Web Analyst
BMO Financial Group, Toronto, Ontario
  • Redesigned Mortgage Specialists locator, using AJAX, Adobe Spry, with content management backend leveraging Django for maintenance, within department limitations, saving +$150,000 in work months
  • Prototyped a visual mapping solution for locating mortgage specialists using Google Maps, and expanded it for branch locations and branch service information
  • Researched and prepared a high-level document for management, outlining the current mobile banking landscape, and what steps should be taken to its implementation in Canada
  • Brainstormed, developed and prepared mock-ups for upcoming redesigns for BMO's public site and Online Banking sign-in, eliminated the dependence on JavaScript for navigation
  • Co-maintain and update web content using Vignette CMS

Sept 2006 – Dec 2008
Senior Support Specialist
Housing Technology / University Waterloo, Waterloo, Ontario
  • Co-administer the University Residence Network, analyzing static IP, DHCP leases, switches, ports and bandwidth limits for over 3000 students.
  • Promptly and friendly support Residence Computer Consultants and student residences regarding Internet connections, and network hardware
  • Provide information regarding University Internet Usage Policy, Firewalls, Anti-Viruses, Spyware, and Computer resources

May 2006 - August 2006
Quality Assurance Software Tester
Destinator Technologies, Richmond Hill, Ontario
  • Constructed systematic regression test plans for execution by the Quality Assurance team
  • Performed regular demonstrations of newly implemented product features for project managers
  • Executed functional, regression, and exploratory tests of GPS software on Symbian, WM5, and Linux-based mobile devices
  • Composed, revised, updated and closed over 500 bug reports
  • Regularly collaborated and relayed updated information about current and critical issues and new features to Quality Assurance, Software Development, and Project Management

Sept 2005 - April 2006
Residence Computer Consultant
Housing Technology / University Waterloo, Waterloo, Ontario
  • Provided friendly and comprehensive computer, technical and network support for 50-100 students in residence
  • Troubleshot connection problems, cleared virus and spyware infections

June 2004 - August 2004
Graphics Designer
Galazio Creations, Toronto, Ontario
  • Created mock-up and designed layouts, web and print designs for clients catering to their needs
  • Designs letter heads, business cards and envelopes for company and project branding
  • Produced a webpage of Food Industry statistics
  • Researched and performed database entries of over 100 Toronto restaurants and night clubs
  • Collaborated with other team members on marketing ideas, commercial skits and ways to improve exposure of a company's start-up project, Dine.TO
Sept 2005 - Jun 2010
Bachelor of Computer Science with Business Option, Honours
University of Waterloo, Waterloo, Ontario
  • Computer Science with a Business Option Major, Peace and Conflict Studies Minor
  • Relevant Courses: Advance Topics in Computer Science: Human Computer Interaction, User Interfaces, Conflict Resolution in Technical Professions
Sept 2005 - April 2006, Sept 2006 - Dec 2006
Secretary & Treasurer
UW Photography Club, Waterloo, Ontario
  • Elected position, responsible for composing meeting minutes and management of club funds
  • Enhanced communication, organization and support between the executive team, members, and Clubs Director
  • Photography, CrossFit, theater, hiking, web development with a focus on user experience, web standards compliance and cross browser accessibility, and refining my Chinese and French